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PQRS Form
Requests, complaints, claims, suggestions and congratulations.
If you have suggestions or complaints for the improvement of our company, please let us know by completing this form. Likewise, if you wish to request documents that are public and not subject to legal confidentiality, you can do so through this means.
At Soluciones & Partes, we're eager to receive your questions, complaints, compliments, or suggestions. Fill out the form and we'll get back to you as soon as possible.
Frequently Asked Questions
Learn about the frequently asked questions from our customers.
Delivery times for products will be approximately 3 to 12 business days for capital cities and 8 to 15 business days for other cities in Colombia. These times may vary due to public order, force majeure, or unforeseen circumstances.
The warranty period begins from the moment the replacement part is delivered to the customer. The warranty period varies depending on the type of replacement part purchased. For details, please refer to the tables attached at the end of this document. You can review our warranty policy at the following link: "Go to Warranty Policy."
Soluciones & Partes ships to all municipalities in Colombia through its partner carriers or a specific carrier at the customer's request, ensuring security and coverage so your purchase arrives at the desired address.
We accept payment methods through the Wompi payment gateway and bank transfers to one of our accounts. You must send proof of payment to the email or WhatsApp specified at the time of purchase.
Soluciones & Partes has 4 subsidiaries:
- Retronaves Headquarters, Located in the city of Apartadó, Calle 91 #99-28.
- S&P Caucasia Headquarters, located in the city of Caucasia, Carrera 20 #16-80BG06.
- Power Parts Headquarters, located in the city of Quibdó, Carrera 1 #31-102.
- Power Parts Headquarters, located in the city of Istmina, Carrera 6a #24-35 Cubis Neighborhood.
No, all the equipment you handle is first-hand.